Standard technical support is available 8am-6pm M-F
to help you.
Premium support is available 24/7.
Our Technical Support department takes care of:
Conversion of Data, Customization
of Software, Training, Consultation,
as well as Network and other support as needed.
Like Microsoft, we do not require yearly support fees, but
support plans are offered.
Membrosia includes our bug-free guarantee
-- if a bug is found, we fix it for FREE.
Standard technical support is billed out by
the hour. We
also offer blocks of hours at a discount, along with yearly support
plan options.
: Taking
data from your current database format (Access, Excel, WordPerfect, ASCII, comma-delimited) and
importing it into Membrosia.
Modifying Membrosia
to fit specific needs. Adding
fields or reports, adding new functions to forms, etc.
We'll teach you to use Membrosia
itself, or teach you some MS Access skills so you can make new reports or other
design changes on your own.
We help you make decisions
on technology purchases, workflow concerns, utilization of technology, efficiency,
backup procedures and disaster recovery plans.
Installing networks,
new PCs, developing external databases for needs outside of membership, and
much more.
[download support agreement here]
$350/mo.
- Highest priority of support from technical representatives
- 4free
hours of support each month (not
cumulative)
- Additional billable hours at 10% discount
- Enhancements and add-ons for Membrosia are available at no charge as
they are released for distribution
- Upgrades to the latest version of Membrosia at no charge
- Direct support via MSN Instant Messenger
- Tech support availability by cell phone (billed at 1.5 times the hourly
rate)
- Great for budgeting purposes & round-the-clock availability
$150/mo.
- Priority support from technical representatives
- 2 free hours of support each month
(not cumulative)
- Billable hours at regular rate
- Enhancements and add-ons for Membrosia available for purchase separately
or with upgrade to latest version
- Upgrades for latest version of Membrosia available for purchase only
on
release of new version
- Great for budgeting purposes and consistent needs
$2375 (save $125)
- Purchase 20 hours as a block, receive 5% discount
- As work is provided, support hours are deducted
- Block must be purchased before work is performed
- Great for first-time installations, upgrades and large projects
($125/hr)
- No pre-purchase required, customer billed as work is performed.
- Standard $125/hour rate (rate may change without notice)
- Minimum 15 minutes per support call billed
